Privacy Policy

This Privacy Policy explains how Wager Beat Casino may collect, use, store and protect information when you visit the website, create or use an account, contact support, or use casino services. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.

Wager Beat Casino operates under a licence issued by the Tobique Gaming Commission, licence number #0000024, with back-office and payments services provided by Gophoenix Solutions Ltd.

Information we may collect

To provide online casino services, Wager Beat Casino may handle information that identifies you, relates to your account, or helps us understand how the website is used. The information collected depends on the services you use, the choices you make and the information needed to meet applicable requirements.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. It may also include information you provide when you open an account, update your profile, contact support, enter a promotion, or communicate with us in another way.

Identity and verification information

We may request documents or information needed to verify your identity, age, account details or source of funds where appropriate. This can include identity documents, proof of address, images, verification responses and information relevant to account security. Verification information may be reviewed using internal processes or suitable service providers.

Payment and transaction information

We may receive records about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment details may be handled by payment service providers, and we may receive confirmation or limited transaction information rather than complete payment credentials. Transaction records help us operate the account, respond to queries and identify unusual or unauthorised activity.

Technical, device and usage information

When you use the website, we may collect technical details such as your IP address, browser type, device information, operating system, approximate location, language settings, pages viewed, access times and interactions with website features. We may also receive information about how you reach the website and how you use it.

Support and communications

If you contact us, we may keep records of your correspondence, identity checks, account questions, complaints, requests and any information provided to help resolve the matter. Communications may be reviewed for quality, security, training, dispute handling and service improvement.

How and why we use information

We use personal information for purposes connected with operating the website and providing gambling services. We aim to collect and use information that is reasonably necessary for the relevant purpose.

To create, administer and secure your player account.
To process deposits, withdrawals, wagers and other account transactions.
To verify identity, age and account information before or during access to services.
To conduct anti-fraud, anti-money-laundering, security and responsible gambling checks.
To detect, investigate and prevent suspicious, unlawful, unauthorised or harmful activity.
To provide customer support, answer questions and manage complaints or disputes.
To maintain, test, improve and personalise website functions and user experience.
To send service messages about your account, transactions, security, changes or important notices.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To comply with legal, regulatory, court, audit, accounting and responsible gambling obligations.
To establish, exercise or defend legal rights and manage business or operational risks.

Some information may be combined with information received from payment providers, verification services, fraud-prevention services, technology providers or other relevant sources. These providers are expected to handle information only for appropriate service, security or compliance purposes and in accordance with their own obligations.

Sharing information

Information may be shared where reasonably necessary with service providers supporting hosting, payments, identity verification, security, customer support, analytics, communications, auditing or other website operations. Information may also be disclosed where required or permitted by law, to protect players and the website, or to investigate suspected fraud, financial crime or other misuse.

Where information is handled by a provider or transferred to a location outside Australia, appropriate steps may be taken to support secure handling and lawful processing. Different providers may apply their own privacy notices, and you should review those notices where relevant.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep pages working, remember preferences, support account sessions, understand website usage, improve performance and help deliver relevant communications. Some cookies are necessary for core functions, while others help with analytics or convenience.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, security features or the availability of some website functions. Your browser may also provide options to remove existing cookies and notify you before new ones are stored.

Keeping information secure

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, network or electronic storage method can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for contacting support promptly if you believe your account or personal information has been accessed without permission. We may ask questions or request verification before changing account details or responding to sensitive requests.

Storage and retention

Personal information may be stored in electronic systems or records maintained by Wager Beat Casino or its service providers. We keep information only for as long as it is reasonably needed for the purpose collected, unless a longer period is required for legal, regulatory, security, accounting, dispute or business reasons.

Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified where appropriate.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are subject to lawful exceptions, including situations where providing information could affect security, fraud prevention, legal obligations, another person’s privacy or the integrity of an investigation.

Access: request a copy or explanation of personal information held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: request deletion of your information where it is no longer required or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing communications at any time.
Restriction or objection: ask that certain uses be limited or object to particular processing where applicable.
Complaint: raise a privacy concern with us and, where appropriate, seek assistance from a relevant privacy authority.

How to make a request

To exercise your data rights, ask a question about this Privacy Policy, request access or correction, request deletion, or withdraw consent to marketing, contact support@wagerbeatcasino.top. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account access, identity documents, payment records or other sensitive information.

Withdrawing marketing consent will stop or reduce promotional communications, subject to reasonable processing time and any service messages that are necessary for your account. You may also use an unsubscribe option included in a marketing message where one is provided. Choosing not to receive marketing does not affect essential account, security, transaction or legal communications.

We aim to handle privacy requests fairly and within a reasonable timeframe. A request may be refused, limited or delayed where permitted or required by law, including where information must be retained. If this occurs, we will aim to explain the relevant reason without revealing information that could compromise security or another person’s privacy.

Updates to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The current version will be made available on the website, and important changes may be communicated through suitable account or website notices. You should review this page periodically to understand how information is handled.